Documentation - Food Online Premium

Documentation - Food Online Premium

Read this when updating to Food Online 5

This documentation is describing the latest release of the Food Online Premium version. The free version can be downloaded from


  1. Download the extension from your Arosoft Dashboard
  2. Navigate to Plugins -> Add New
  3. Then click Upload Plugin
  4. Now click Choose File and select the .zip
  5. Click Install Now
  6. Deactivate the free version of Food Online (if activated)
  7. Click Activate Plugin
  8. Adjust translations or translate to a new language with Loco Translate

Update of new version

  • Download the new version from your Arosoft Dashboard
  • Make sure that the option Delete Settings? is unchecked so that your settings are preserved.
  • If you are upgrading from the free version of Food Online you have to deactivate the free version.
  • Install the new version as above.


Get information on the latest and previous releases from the changelog.


Quickly learn more through hands-on step-by-step guides.

More will come!

Getting Started

Time Picker

The settings page can be found as a tab in the WooCommerce Settings.

Insert the Food Online Menu at the WooCommerce shop page by selecting the “Show menu” option in the main settings tab. If you like to use the standard WooCommerce page template and only use the delivery features, select the option “Show only delivery feature”. When using this mode it might be good to disable the delivery address/postcode validation requirement. This can be done at the “Advanced” settings tab.

It is also possible to insert the Menu on another page using the shortcode [foodonline].  Choose sorting, categories, and products with shortcode arguments, see the shortcode section below for further instructions. To only insert the delivery feature on another page, use the shortcode [foodonline_delivery].

If you are using a Theme or other plugin that intervenes with the WooCommerce product loop it is possible to use the shortcode [foodonline2] as an alternative.

You are now ready to show the Menu with the plugin’s default settings. Add products in WooCommerce to start filling your Menu.

Delivery Features

To activate and set up the delivery features, go to the settings tab “Delivery Features” in the Food Online Premium settings section. Choose Address Validation to validate the user delivery addresses. If you choose Post Code Validation, the Google Maps API will not be needed. 

Get Started with Delivery Address Validation

Before it is possible to start validating delivery addresses at the Menu, you have to get your Google Maps API Key.

To get started with the Google Maps Platform you will need a google billing account. Read this Get Started guide.

Be sure to include Maps JavaScript API, Places API, Geocoding API, and Directions API as shown in the figure below.

Selection of APIs
Get Google APIs

It is recommended to restrict access to the key by IP number or HTTP-address. Remember to add an asterisk (*) if you don´t add the exact path. For example*

Restriction of API Key
Restrict by web address

Insert the API Key at the “Delivery Features” settings section.

Insert Google Maps API Key

Setup of WooCommerce Shipping Zones & Methods

If you are a beginner working with WooCommerce Shipping Zones, it is recommended to first read through the documentation.

Be sure that you are aware of how the shipping zones work, and especially that only shipping methods from the first matched zone are included at checkout.

Shipping zones match customer address from top to bottom — the first to match the customer address is always used. If no custom zones match, then Locations not covered by your other zones is used.

The “Pick Up” mode of the delivery selector will use the WooCommerce shipping method “local pickup” and the “Delivery” mode will use “flat rate”, “free shipping” or other methods like “shipping zones by drawing”.

To be sure that the delivery selectors’ mode “Pick Up” will work, make sure to add the shipping method “local pickup” to all of your WooCommerce shipping zones. Do not forget to also add it to the zone “Locations not covered by your other zones”.

Delivery Mode

The delivery mode is the primary setting when setting up the delivery feature. Four available options differ in both display and functionality.

Delivery Switch always with the choices Pick Up and Delivery

Choose delivery mode

Dropdown Selector with the choices Pick Up, Delivery & Eat at Restaurant.  Choose if to include one, two, or all three of them in the selector.

Only Delivery mode doesn´t show any switch or selector but the address- or postcode validation form is shown and all other implications of a delivery order ( such as checkout set up, time picker, order times, minimum order value, etc.) will be applied.

Only Pick Up mode enables all implications of a Pick-Up order such as checkout set up, time picker, and order times.

Display Menu by Delivery Mode

It is possible to schedule when to show specific menus for the different delivery modes by using Availability schedules.

This can be useful if you have different menus for delivery, pickup, and eat-in.


Default Mode of Delivery Selector

Choose if the initial state of the delivery selector should be “Pick Up” or “Delivery”.

If the delivery mode is “Dropdown Selector”, it is also possible to choose “Eat at Restaurant” as default.

If a customer session is already active, the latest choice will be shown when a customer returns to the menu page.

Delivery Selector

Make Selection Mandatory

It is possible to set the initial position of the delivery selector as neutral and thereby force the user to make a choice. It won´t be possible to checkout without a selection made.

Delivery selector 3-way

It is also possible to use a start page that lets users choose among the available delivery choices. When the user clicks on an icon the menu is loaded.

Food Online Start Page

Pickup Location as selection

If you have more than one restaurant, it is possible to add several pickup locations and then insert a selection form onto the checkout page. The form will only be visible for pickup orders.

If you are using the time picker on checkout, you will also have to schedule (Availability schedule tab) when the different pickup locations are available.

Delivery Address & Post Code Validation

On the Menu page, it is possible to let the users insert their delivery addresses or postcodes to get them validated regarding if delivery is possible and to get information about fees.

If you select not to validate, the delivery options will be shown at checkout as a standard WooCommerce setup.

Address and post code validation

Geolocate user address

There is an ability to let users geolocation their current position and interpret it to a street address.


By clicking the crosshair sign, the user agent position will be geolocated.


Pick Delivery Location from Map

If the user enters an address that can´t be geolocated as an exact delivery address, a map will be shown to let the user pick the exact delivery location.

A map link to the picked delivery location will be attached to the admin and customer e-mails.

This feature can be necessary if you are in a country or area where google has poor address coverage.

Pick delivery location Map
Pick delivery location from map

Allow user to bypass address validation

Choose this option to show a checkbox beneath the address validation form that lets the user skip the address validation and continue to checkout. The delivery options available will be shown at checkout as at a standard WooCommerce checkout page.

Bypass address validation

Minimum Order Value / Items per Order

You can set a minimum order value limit for delivery, default is 0 which means no limit. It is also possible to set a minimum quantity of items per order for delivery.

These limits will be controlled when a customer press the checkout button and the user will be informed if the conditions are not fulfilled.

Delivery location validation feedback

You can use colors ( green for positive & red for negative ) as part of the delivery location feedback.

It is also possible to choose how the messages appear on the screen. Either by a pop-up or by printing onto the screen.

Color code message
Positive feedback
Negative feedback
Delivery message printed out to screen

Add Shipping Cost Suffix

When a user selects a delivery address from the address form, it will be validated and the user will get receive a notice if delivery is possible or not.

If using this option, the notice will also contain the shipping cost.

Show Best Shipping Method

This option opens up to only show a single shipping method at checkout. The method with the lowest cost will be chosen. If there is more than one shipping method with equal cost, the top sorted shipping method will be chosen.

As an example, this could be necessary if several shipping methods are used with different levels of minimum order amount limits. It would then be good behavior if the unnecessary methods are hidden.

Delivery Integrations

Food Online orders can be transferred to Shipday with a selected delivery time and a calculated driver pick-up time. You will have to download and install the integration plugin found in the “Food Online Premium Archive” zip file.

Add Delivery Mode Column in Orders Table

It is possible to add an extra column in the admin orders table to easily visualize the chosen mode of delivery.

Menu Layout and Styling

Menu Layout Settings

There are three layouts to choose from. One Column, Two Columns, and 2020 Template

One Column Layout
Two Column Layout

2020 Template Layout

Food Online Layout 2020

Accordion Menu

To only display one category at a time at the Menu, choose to display it with an accordion behavior.

Accordian Option
Accordion Menu Behaviour
Menu by category

Top Bar

The top bar appears above the Menu and contains the delivery selector, delivery address form, order time notice, a link to the cart, and an info icon that shows relevant information when the user interacts with the Menu.

If the top bar is not chosen the content of it will be placed in the right sidebar.

Top Bar above the Menu

Categories Menu Position

A menu with product categories can be displayed above or to the left of the food Menu. If the option “Show Sub Categories along with Parent Category” is chosen, the subcategory will not show up in the category menu.

Left and Top position of Category Menu

Layout at Mobile Devices

The Menu will be adjusted to the current device width and there is an option to show a category menu at the top. It is also possible to show the categories with a dropdown.

A bottom bar with links to the cart, checkout, and back to the Main Menu can also be shown on the pages you choose.

Mobile Bottom Bar
Mobile Category Menu as Dropdown
Dropdown Menu

Customizing Bottom Bar Icons

The icons in the mobile bottom bar use Fontawesome icons and it is possible to change the icon with some additional CSS.

Find the icon you like to use and insert the Unicode into the additional CSS as shown below.

/* Cart Link */
.fdoe-handheld-footer-bar ul>a::before {

content: “\f57b”;


/* Menu Link */
.fdoe-handheld-footer-bar ul li.minicart>a::before {

content: “\f07a”;


/* Checkout Link */
.fdoe-handheld-footer-bar ul li.fdoe_checkout_2>a::before {

content: “\f061”;


.fdoe-handheld-footer-bar ul li.fdoe_checkout_2 .fdoe_checkout_22 {

Subcategories Settings

By default, product subcategories are treated as ordinary categories and are displayed as other categories in the Menu.

If you wish to present the Menu in a hierarchical manner and place subcategories beneath the parent category it is possible with the option shown below.

In the example below, it is shown how the subcategories Vegetarian and Non-Vegetarian are sorted under their parent category Italian Pizza. Remark that the subcategories are not shown on the category menu.

Example of subcategory

Menu Style Settings

Below follows a concise list of the different Menu style options.

Menu Color

The Menu color will affect icons and Menu headings.

Menu Background Color

Choose a Menu background color. Leave blank to make it transparent.

Menu Items Separator Style & Color

Choose the style and color of the border between Menu items.

  • Dashed
  • Solid
  • Dotted
  • None
Menu Titles Icon

Choose the icon to display along with Menu titles like shown below.

The Menu titles in the Menu Layout 2020 will not have any icons displayed.






Chile Pepper




Item Icon

Choose the item “Add” icon in the Menu as shown in the example below.



Square Shape Plus


Knife & Fork

Shopping Basket

Shopping Cart

Shopping Cart with Plus

Product Images

Choose the size of product images or not show them at all.

Product Image Type

Select if to use our default uncropped and light product image type or to use WooCommerce Thumbnail type.

“WooCommerce Thumbnail defaults to 600px width, square cropped so the product grids look neat. The aspect ratio for cropping can be customized by the store owner.”

Category Images & Descriptions

Choose to show the image and description in the Menu.

The placement will vary depending on the Menu Layout chosen.

Main Settings Tab

Main Settings


Choose to make booth’s left menu bar and the right side cart sticky. As a result, the sidebars will always be visible on the screen.

It is also possible to set the stickiness behavior for mobile devices

Smooth ScrollingSmooth or “soft” scrolling will be implemented when clicking on menu links. 
Show confirmation when added to cartA label with the text, “Added to cart” will inform you that the item is added. 
Hide the Storefront Theme HeadingsChoose to hide the Menu, Search fields, and Cart in the page headings? (Only for the official WooCommerce Storefront Theme) 

Product Pop Up Options

Pop-up simple products?Use pop-up for simple products when add-to-cart.
If you choose not to show the pop-up the item will be added directly to the cart.
Pop-up variable products?

Use pop-up for variable products when add-to-cart or add them directly to cart. It is not possible to directly add a variation product with a selection.

It is also possible to redirect to the standard WooCommerce product page.

Product Pop-up Source

Choose how to display content in product pop-ups?

  • Theme Template    – Your Theme template will decide the content in the pop-up.
  • Food Online Original – The original Food Online template
  • Food Online Style 1– A new clean product popup
Product Pop-up Content

Select content for the product pop-up. (This is not applicable when using the Theme template as content provider)

  • Product Image
  • Product Meta
  • Product Rating
  • Product Description

Minicart Settings

Hide the Minicart from the Menu page?

Hide the Cart from the Menu page at the right sidebar.

Minicart Style

Choose how to style the mini-cart

  • Pop-up Style    – remove button will show when hovering over a cart item
  • Basic Style – remove button will always be visible
  • Theme Default – use the active Theme mini-cart template
  • +/- Buttons – increment buttons to change the quantity of the items

Minicart Order

Select where added products appear in the mini cart. At the bottom or top of the cart.

Checkout Settings

Checkout Page

It is possible to change the fieldset of the checkout page and thereby remove some forms and lock some other forms.

The setup of the checkout page is depending on the choice of the delivery selector and are:

  • For “Pick Up” choice or when the delivery selector is turned off
  • For “Delivery” choice
  • For “Eat at Restaurant” choice
Extra? Popup

Show a popup when users proceed to checkout with featured products as supplementary.

A product can be marked as “Featured” in the WooCommerce products archive. Only “Simple” products can be added since no choice selection is possible in the popup.

Add tip at popup

Food Online Shortcodes

[foodonline] & [foodonline2]

Use the shortcode [foodonline] or [foodonline2] to insert the Menu on any page you like. You must NEVER use curly quotes.

Likewise use [foodonline categories="pizza,kebab,salad"] to only show certain categories in a certain order. Use the category “slug” name that you find in the category section of the admin panel.

And even [foodonline tags="food, drinks"] will work to only show certain tags.

To show only certain products use [foodonline ids="XX, YY"].

Decide the product order using [foodonline orderby="title"]. Use order attributes from below. If it does not work, read this topic.

date – The date the product was published.
id – The post ID of the product.
menu_order – The Menu Order, if set (lower numbers display first). This is the default orderby mode.
price – Price sorting. Change to high to low by adding order="desc".
popularity – The number of purchases.
rand – Randomly order the products on page load (may not work with sites that use caching, as it could save a specific order).
rating – The average product rating.
title – The product title. 

It is possible to combine the shortcode attributes like [foodonline ids="id-2" categories="seafood"]. 

Make sure not to use a curly quote character (as above) in the shortcode. Be aware of this if you copy paste a shortcode from somewhere.

Block Shortcodes

It is possible to build your own menu page layout using shortcodes together with for example WordPress Blocks or Elementor.

Using Foodonline together with a block design tool will drastically increase the liberty to design your own order page layout and visual appearance.

WordPress Blocks layout

Elementor layout


To only use the topbar delivery feature on another page (then the shop page) use the shortcode [foodonline_delivery].

For example, you can use it with the WooCommerce shortcode “products” to display products with a classic look as seen in the figure below.

When using this shortcode it might be good to disable the delivery address/postcode validation requirement. This can be done at the “Advanced” settings tab.

Settings for the delivery feature will by default be according to the settings page but can be overridden with shortcode attributes.

delivery_mode – toggle_switch, dropdown, only_pickup, only_delivery, disable
dropdown_choices – pickup, delivery, eathere
default_delivery_mode – pickup, delivery, eathere
selection_mandatory – yes, no
validation – postcode, address, none
start_page – yes, no
message_format – print, popup


shortcode foodonline_delivery


The shortcode [foodonline_timepicker] inserts the time picker on a custom place. This can be useful when using a custom checkout page.


The shortcode [foodonline_menu] inserts a pure menu without any bars or carts in a custom place. It is possible to use the same arguments as those of  [foodonline],  see above.


The shortcode [foodonline_minicart] inserts the mini cart in a custom place. The cart appearance will follow the settings of the usual Food Online minicart.

Order Time Management

This section lets you calculate an approximate time for an order to be ready.

Fixed preparation time

Set a fixed time in minutes for preparing a single order.

Dynamic preparation time

Set preparation time dynamically either per order: 

  • Preperation time will grab the item with the highest preparation time in the current cart

or per order item:  

  • Preparation time will be the aggregated time of the items in the current cart

Extra time per processing order

Set additional time in minutes per order or item already processing. The quantity of order or order items with the status “Processing” will be counted and multiplied with this time.

Use Order or Items?

Here you can choose to calculate extra time per processing order or processing item.

Choose Categories to Include

Select product categories to include when counting the processing items. Only order items belonging to at least one of the selected product categories will be added to the extra time.

Calculate time until ready for pickup?

How do you want to calculate the time until a pickup order or a default ( delivery feature disabled ) order is ready?

  • None
  • By preparation time – The calculated preparation will be used
  • By preparation time & extra time  – The sum of preparation time and extra time per processing order will be used

Time until ready for Eat at Restaurant?

How do you want to calculate the time until a eat at restaurant order is ready?

  • By preparation time – The calculated preparation will be used
  • By preparation time & extra time  – The sum of preparation time and extra time per processing order will be used

Calculate time until delivery?

Set how the time, until a delivery order can be delivered, will be calculated.

  • None
  • By preparation time  – The calculated preparation will be used
  • By preparation time & extra time  – The sum of preparation time and extra time per processing order will be used
  • By preparation time & shipping time  – The sum of preparation time and shipping time will be used
  • By preparation time & extra time & shipping time – The sum of the preparation time, extra time per processing order, and the shipping time will be used

Set shipping time

Choose how the shipping time will be calculated.

  • None
  • Fixed shipping time  – the shipping time will be fixed according to the option below, “Fixed Shipping time”
  • Calculate shipping time  – the shipping time will be calculated with Google Maps API. Google will calculate the time to travel between the store address and the given delivery address.

Fixed shipping time

Set a fixed time in minutes for a delivery order.

Set vehicle

Select a vehicle type that will be used to calculate shipping time with Google. The selection will also reflect the icon shown with the time.

  • By car or truck
  • By bicycle


The order times can be used to postpone the Time Picker times. More information about this can be found in the section below.

 If you check the option Show order times on the Menu page? the calculated order times will be shown on the menu page depending on the type of order. 

Delivery Date & Time Picker

The Time Picker feature able to let the customer choose the time for when to pick up an order or when to get an order delivered. The time picker will be inserted at the checkout page and the selected time will be attached to the order data and will be available in order emails and admin order pages.

It is also possible to postpone the first time slot available with the calculated order time from the “Order Time Management” tab. If time slots are chosen to be postponed with extra time, it is possible to decide how many minutes before its time slot a processing order will be included in the postponement.

If you have a limit on how many orders or how many product items of a certain category you can handle in a single time slot there is an option to set this limit. 

The times available for selection are decided by time picker schedules from the “Availability Schedules” settings tab, and by a chosen time step.

A delivery mode needs to be enabled in the “Delivery Features ” tab. The Time Picker is only active together with a delivery mode such as “Delivery” or “Pick Up”.

Availability Schedules

The availability schedule feature makes it possible to add schedules for certain product tags or categories when using the Time Picker. If the cart contains any product of the selected category or tag, the available time slots will be according to this schedule. 

 If a schedule is added for a category or tag for a specific weekday, all other weekdays are disabled from the time picker for that category or tag. So it is mandatory to add a schedule for all weekdays that are meant to be activated. 

It is also possible to add schedules for different delivery modes of the Delivery Dropdown Selector.

When using  “Place Order / Menu by Mode”  you can schedule when it is possible to place an order at checkout and which categories to be shown for the different delivery modes.  To show different categories according to the schedules, Menu by Mode is also needed to be activated in the Delivery Features settings section.

Add open hours

Menu Category Sorting

Click the setting tab called Menu Category Sorting and you will be able to choose which categories to show in the Menu on the shop page. And you will be able to sort among the categories to decide their order.

This setting does not affect the Menu when using the shortcode [foodonline] or [foodonline2]. When using the shortcodes, category selection, and sorting can be specified in the shortcode as arguments.

Advanced Settings

Lazy Load Menu Images

If the Menu contains many items with images, page load will be faster if images are loaded when they appear on the screen (Lazy Loading).

Javascript Loading Overlay

Show an overlay while loading content with javascript

Do Not Restrict Google Autocomplete to IP-located country

By default, the autocomplete address suggestions will only be from the user-located country. With this option, it is possible to allow address suggestions from the whole world.

Geolocate user for improved Autocomplete suggestions

With this option enabled, the browser will try to geolocate the user and thereby improve address suggestions by searching for addresses in the nearby region.

Force Enqueue Google Maps JS & Deactivate Google Maps JS

These settings are for testing purposes by advanced users and might be helpful if other Themes and plugins also load Google scripts.

Show error messages at checkout

Enable WooCommerce error messages at the checkout page.

Delete Settings

Enable this option to delete the plugin’s settings in the database on plugin removal. Make sure to not use the option when upgrading to a new version.

Product Sorting by Title

Override WooCommerce and sort products by title on the shop page?

Fallback Product Popup Loading

Choose if to load entire product popup content at page load. As standard, the content is loaded when the popup opens which reduces the page load time.

Multiple Shorcode Instances

These settings are for testing purposes by advanced users and allow multiple shortcode instances? (not recommended)

Disable delivery address/postcode validation requirement

By default, a delivery address/postcode needs to be validated and approved before proceeding to checkout. With this requirement disabled it´s always possible to proceed to the checkout page and the potentially available shipping methods will there be shown.

WooCommerce REST API

WooCommerce REST API brings the possibility that via GET and PUT requests read or update Food Online options and order meta values such as chosen pick up times, delivery times, delivery modes, etc.

First, read this documentation for how to make the basic WooCommerce REST API configuration.

Update an option

Food Online setting options can be updated with a PUT request described in the WooCommerce REST API documentation. The  <group_id>  should be fdoep and the <id>  should be the id of the option.

The option id can be found in the complete options reference.

Example. If you would like to change the time for preparing an order (the option to the right) from 20 to 30 minutes a request should be like below where the option id is fdoep_pickup_fixed.

PUT Request updating an option

Update an orders meta data

Food Online stores certain information about an order as meta_data. The data can be read or updated with GET or PUT requests according to the to WooCommerce REST API documentation.

The Food Online order metadata are

  • Delivery Modefdoe_delivery_mode – (string) [ delivery, pickup, eathere ]
  • Picked Time from Timepicker – fdoe_picked_time – (string) [ date & time ]
  • Billing Table – _billing_table – (string) [ checkout billing table number from “Eat at Restauran” mode ]

PUT Request updating the delivery mode

Example. In this example, we are changing the selected delivery mode to Pick Up for an order with order id 4705. We are using an HTTP PUT Request and a raw JSON object.
JSON raw data
"meta_data": [
"key": "fdoe_delivery_mode",
"value": "pickup"

PHP Filters

					// Display totals when using YITH product Add-Ons
add_filter( 'fdoe_activate_yith_totals',true);

External Compatibility

WooCommerce Product Addons

  • The official WooCommerce product add-on plugin.

YITH WooCommerce Product Add-Ons

  • A popular independent product add-on plugin that comes as a free and paid premium version.
  • Add the filter ‘fdoe_activate_yith_totals’ and set it to true to display totals. 
  • Loyalize customers with an effective points-based loyalty program and instant rewards.


Is it possible to define the delivery area through a drawn zone?

Yes, Food Online is compatible with the free plugin Shipping Zones by Drawing.

Does this work with WooCommerce Add-Ons?

Yes, versions from 1.6 it´s compatible with WooCommere Add-ons.
You could then offer toppings, side dishes and more.

Is support included in the price?

Yes, the price includes six month support and updates.

Why does not product sorting work when using shortcode [foodonline]?

There seem to be a cache issue, please read this topic.